Lowenna Health
Privacy Policy
Privacy Policy
Last Updated: July 10, 2026
Lowenna Health Inc. is committed to protecting your privacy with discretion and care. As a Nurse Practitioner led practice providing women’s health, medical weight management, and medical aesthetic services in Alberta, Lowenna Health operates as a custodian under the Health Information Act (“HIA”) and complies with its requirements respecting the collection, use, disclosure, and safeguarding of health information.
What We Collect and Why
We collect personal and health information directly from you to provide safe, individualized care: assessing your suitability for treatment, providing services in person and by virtual care, maintaining clinical records, arranging appointments, referrals, and laboratory services, processing payments, and meeting legal and regulatory requirements. This may include your name, contact details, medical history, treatment records, and clinical photographs. We limit collection to what is reasonably necessary for these purposes.
How We Use and Share Your Information
Your health information is used only for the purposes for which it was collected, or as otherwise permitted or required under the HIA. It may be shared with regulated health professionals involved in your care, such as pharmacies, laboratories, and specialists, with the secure service providers that support our practice under strict confidentiality obligations, or where required by law. We do not sell, trade, or disclose your health information for marketing purposes, and clinical photographs are never used on our website, social media, or promotional materials without your separate express written consent, which you may withdraw at any time for future use.
AI-Assisted Documentation
We use an AI-assisted documentation tool within our electronic medical record system to help prepare clinical notes. The Nurse Practitioner reviews and approves all documentation before it becomes part of your health record. We do not allow your health information to be used to train AI models.
Virtual Care
and Patients Outside Alberta
We provide virtual care to patients located in Alberta, British Columbia, Saskatchewan, Manitoba, and Ontario. Wherever you are located, your health information is stored in Canada and managed under Alberta’s Health Information Act.
Our Systems and Safeguards
Clinical records are managed in Juvonno, a secure electronic medical record system, with all data stored in Canada. Payments are handled by secure payment processors, and clinical documents are sent and received through a secure fax service. We protect health information with safeguards appropriate to its sensitivity, including encryption, multi-factor authentication, and access controls, and records are retained in accordance with professional regulatory requirements and Alberta legislation, then securely destroyed when no longer required.
Our Website
Our website does not collect or store health information. Online booking and intake forms are provided through our secure Juvonno patient portal, and information you submit there is handled as described in this policy. Please do not include health information in a general website contact message or email; for anything related to your care, use the patient portal or call us.
When you visit our website, limited technical information (such as IP address, browser type, and general usage data) may be collected automatically to maintain site security and performance. Our website may use cookies to enhance functionality, and you may adjust your browser settings to decline cookies if preferred. No advertising tracking operates on our booking or intake pages.
Your Rights
Under the Health Information Act, you have the right to request access to your health information and to request correction of factual errors. Requests must be made in writing, and we will respond in accordance with legislative timelines and requirements.
Questions or Concerns
If you have questions about this Privacy Policy or wish to make a request regarding your information, please contact:
Anra Clark, Nurse Practitioner & Custodian
Lowenna Health Inc.
1409 Edmonton Trl #102, Calgary, Alberta T2E 3K8
Email: info@lowennahealth.ca | 403-608-3524
If your concerns are not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta. Patients located outside Alberta may also contact the privacy commissioner or ombudsman in their own province.
